Refund Policy

Last Updated: July 20, 2025

This Refund Policy applies to all purchases made through Hat Wear (cosyhats.com), operated by THERESA LAMBERT. Your satisfaction is our priority. This policy outlines our procedures for order exchanges, cancellations, returns, and refunds. Please read it carefully.

If you have any questions, please contact us via our Contact Us page or the details provided at the end of this policy.

1. Order Exchanges

• Before Purchase: We kindly ask you to review all order details—such as size, design, and quantity—thoroughly before completing your purchase.
• No Direct Exchanges: We are unable to process direct exchanges for different items, sizes, or designs if an error was made in these selections during ordering.
• Alternative – Cancellation & Reorder: If you realize you have made an error and need to change your order, you may cancel the original order within 4 hours of placement (see “Order Cancellations” below) and place a new order with the correct details.
• Assistance: Our support team is available to help clarify any questions you might have before you place your order.

2. Order Cancellations

• Timeframe for Free Cancellation: Orders can be canceled free of charge within 4 hours of placement.
• After 4 Hours: After 4 hours, your order may have entered the processing stage, and cancellation might not be possible.
• Cancellation Fee (if applicable): If cancellation is requested and possible after the 4-hour window but before shipment, a cancellation fee of 10% of the total order value will be applied to cover processing costs.
• How to Request Cancellation: To request an order cancellation, please contact us immediately via email at contact@cosyhats.com with your order number and “Cancellation Request” in the subject line.

3. Returns and Refunds

• Return Window: We accept returns within 30 days from the date of delivery.
• Conditions for Eligible Returns: You may return an item if:
  • It arrives damaged or broken.
  • The product received differs significantly in design, size, or material from what was ordered.
  • You received an incorrect item.
  • The product has significant deviations from its description on our website.
• Conditions for Ineligible Returns: Returns will not be accepted for:
  • Items that have been worn, washed, or altered.
  • Items where the defect is not attributable to an oversight by Hat Wear.
  • Items missing their original tags.
  • Items with minor, easily fixable thread issues that do not affect the overall quality or usability.
• Condition of Returned Items: All returned items must be in their original, unused, unwashed, and unaltered condition, with all original tags and packaging intact.

4. How to Initiate a Return and Claim a Refund

1. Contact Us: To initiate a return, please send an email to our support team at contact@cosyhats.com.
2. Provide Required Information: In your email, please include the following to expedite your claim:
   • Your Order Number
   • Proof of Purchase (e.g., order confirmation email)
   • Clear photographic or video evidence of the defect, damage, or incorrect item.
   • A brief description of the issue.
3. Await Approval & Instructions: We aim to review your request and respond within 2-3 business days with our decision and, if approved, the correct return shipping address and instructions. Do not send items back without prior authorization.
4. Ship Your Return: Once your return is approved:
   • Package the item securely.
   • Ship the item to the return address provided by our support team.
   • We highly recommend using a trackable shipping service and providing us with the tracking number for your return package.

5. Return Shipping Costs

• Customer Responsibility: Customers are responsible for the cost of return shipping for standard returns.
• Hat Wear Responsibility: If the return is due to an error on our part (e.g., the item is damaged upon arrival, defective, or incorrect), Hat Wear will cover the reasonable cost of return shipping. We will provide instructions on how this will be handled (e.g., a prepaid label or reimbursement) upon approval of your return.

6. Refund Processing

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
• Notification: We will notify you via email regarding the approval or denial of your refund request, typically within 2-3 business days of receiving the return.
• Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 business days. The refunded amount will include the original shipping costs paid at the time of purchase.
• Refund Delays: If you haven’t received your refund within 10-15 business days after we’ve notified you, please first check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us.

7. Important Notes

• Finality of Orders: After 30 days from the delivery date, orders are considered final, and we will no longer be able to issue refunds or accept returns.
• Liability for Return Shipping: Hat Wear is not liable for items lost or damaged during the return shipping process. Customers are responsible for ensuring the item is returned safely.

8. Contact Information

For any questions regarding this Refund Policy or for assistance with your order, please contact us.