Every Gossby gift is made to order, so your delivery time has two parts:
Total delivery time = Production time + Shipping time
• Production time: about 5–7 business days after your payment is verified.
• Shipping time: usually within 7 days to the US and Australia, 3 days to the UK, and 10 days to Canada. Other countries take about 4–15 days.
Because every item is personalized and carefully made to order, production may occasionally take a little longer than planned. If that happens, our Customer Service team will email you an updated estimated delivery date.
These are estimates. Peak seasons, customs checks, or an incomplete address can add time. See our Shipping Policy for details.
The total price shown at checkout includes the price of your personalized item(s), custom artwork setup, and the shipping fee for your selected delivery method.
Any applicable promotional discount codes applied at checkout are automatically deducted from your order total before payment is processed.
Order confirmation emails are sent automatically right after your checkout is completed. If you do not see yours within a few minutes:
• Please check your Spam, Junk, or Promotions folder.
• Verify that the email address entered at checkout was spelled correctly.
If you still cannot find it, please contact our Customer Support team and we will gladly resend your confirmation and Order Code right away.
You can check the real-time status of your order anytime on our Track Order page.
Simply enter your Email and your Order Code (for example: GB1234567, included in your confirmation email) and click Track order.
Tracking numbers are generated as soon as your package is handed over to our shipping partner. It can take 24–48 business hours for the carrier to scan the parcel and display the first movement update online.
For international shipments, tracking may temporarily pause while the package is in transit between customs hubs and your local delivery carrier.
First, please check your estimated delivery window on our Track Order page. If the estimated delivery date has passed by more than 5 business days or your tracking has shown no movement for 10 days, please Contact Us with your Order Code so our team can investigate and send a replacement if needed.
Because every Gossby item is custom-made to order, orders can be modified or cancelled within 2 hours of purchase before entering production.
After 2 hours, your personalized design is already in the production queue and cannot be cancelled. Please reach out to our support team as soon as possible if you need urgent assistance.
Yes, if your request is submitted within 2 hours of placing your order! Please contact our Customer Support team immediately with your Order Code and the updated shipping address or personalization details.
Once your item has entered printing/production or been shipped, design details and shipping addresses can no longer be modified.
Orders shipped within the United States generally do not incur additional customs duties. For international orders (such as Canada, UK, EU, or Australia), local customs authorities may occasionally apply import taxes or duties upon arrival depending on your country’s regulations.
You can subscribe to our newsletter at the bottom of the homepage to receive an instant welcome discount code, or check our Hot Deals menu tab for seasonal promotions and multi-item bundle savings.
We stand behind every personalized gift we craft! If your item arrives damaged, shattered, defective, or different from the custom design you ordered, please Contact Us within 90 days of delivery with a clear photo of the item and the shipping label.
We will gladly send you a brand-new replacement free of charge or issue a full refund.
Every order on Gossby is protected by our 90-Day Guarantee. We provide a free replacement or 100% full refund for any order that arrives damaged, broken, defective, misprinted, or lost in transit.
Because items are personalized specifically with your custom names and artwork, we cannot accept returns due to buyer’s remorse or incorrect personalization details submitted by the customer at checkout.